Shipping policy

Last updated: 23/01/2016

Thank you for shopping with Devama The Divine. We aim to deliver your spiritual and religious products safely, securely, and in a timely manner. Please read our shipping policy carefully.

Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festivals, sales, or high-volume periods, processing times may be slightly extended.

Shipping Methods & Delivery Timelines

We currently offer the following shipping options across India:

Economy Shipping

  • Estimated delivery: 4–7 business days

  • Best for: Cost-effective delivery

  • Availability: Prepaid & COD orders

Express Shipping

  • Estimated delivery: 1–2 business days

  • Best for: Faster delivery

  • Availability: Prepaid orders only (subject to pin-code serviceability)

Delivery timelines are estimates and may vary depending on location, courier partner, weather conditions, or unforeseen logistical delays.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Shipping method selected

  • Delivery location

  • Order value

Occasional free shipping offers may be available and will be clearly mentioned on the website or at checkout.

Cash on Delivery (COD)

  • COD is available on select pin codes.

  • A COD convenience fee may apply and will be displayed at checkout.

  • For high-value orders, COD availability is at our discretion.

Courier Partners & Tracking

  • We ship orders using reliable courier partners via Shiprocket.

  • Once your order is shipped, you will receive:

    • A tracking link via email/SMS

    • Real-time shipment updates

Please allow up to 24 hours after dispatch for tracking details to become active.

  • You can also track the order using our website.

Address & Delivery Responsibility

  • Customers are responsible for providing complete and accurate delivery addresses.

  • Orders with incorrect or incomplete addresses may result in:

    • Delivery delays

    • Return-to-origin (RTO)

    • Additional shipping charges

We are not responsible for delays caused due to incorrect address details provided by the customer.

Failed Deliveries & RTO (Return to Origin)

If an order is returned due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept delivery (COD)

Then:

  • Re-shipping charges may apply, or

  • A refund (if applicable) will be processed after deducting shipping & RTO charges

Damaged or Tampered Packages

If you receive a package that appears:

  • Physically damaged

  • Tampered with

  • Opened

Please:

  • Do not accept the delivery, or

  • Contact us within 24 hours with photos/videos

This helps us raise a timely issue with the courier partner.

International Shipping

Currently, we do not offer international shipping.

Contact Us

For any shipping-related questions or concerns, please contact us at:

📧 Email: devamathedivine@gmail.com
📞 Phone/WhatsApp: 8755534714

We’re happy to help.

Important Note (Spiritual Products)

Delivery timelines and shipping services do not affect the spiritual or religious significance of our products. All items are handled with care and respect.